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Service contracts
  
DVS®  is pleased to introduce a Service Contract to provide you with peace of mind that your DVS®  system operates correctly and that your Five-Year Warranty remains valid for its full term.

Routine servicing is important for the efficient operation of your DVS®  system, and we believe our Service Contract is the most cost-effective way for you to obtain the level of support required to maintain its optimum performance.

What’s included in your service contract
  • An annual service check of your DVS®  system, including checking (and cleaning, where applicable) the Air Handling Unit, ducting, outlet diffusers, inlet vents and any accessories installed with your DVS®  system;
  • Annual filter change, including the supply of your replacement filter;
  • Telephone support for first-level enquiries about the operation of your DVS®  system;
  • Reduced service charges for on-site service and support work additional to the annual service1;
  • 5% discount on the purchase of additional DVS®  equipment for your DVS®  system or on any heaters purchased from DVS® .
What a service contract costs

The annual fee for the Service Contract in a metropolitan area3 – if you require a single standard G4 replacement filter – is $1302.

Service charges

DVS’s reduced service charges applicable to customers with a Service Contract are:
Annual single G4 filter and service no charge, included in Service Contract;

 


On-site Support and Servicing Work1   
$843 call-out fee covering the first 30 minutes on-site work;
plus $84 per hour for additional time on-site, chargeable in 15 minute blocks.






DVS’s standard service charges for service work1 undertaken for customers without a Service Contract are:

Annual single G4 filter and service
   


$1072;
On-site Support and Servicing Work1


$963 call out fee covering the first 30 minutes on-site work;
plus $96 per hour for additional time on-site, chargeable in 15 minute blocks.

How to order and pay

You can order a Service Contract at any time by calling us on 0800 387 387. An invoice will be issued on receipt of your order, with payment due within 7 days. Then, when your filter becomes due for replacement, we will contact you to arrange a convenient time for one of our fully trained technical staff to replace it and service your DVS®  system at the same time.

To activate your service contract:

Please call us on 0800 387 387 and speak to one of our Customer Service Representatives

Notes:
  1. On-site servicing to rectify or replace any faulty component covered by the Five-Year Warranty provided with your DVS®  system will always be provided at no charge.
  2. An additional charge of $45 per standard G4 filter applies to DVS®  systems which have more than one filter. If you wish to upgrade your standard filter to a high-grade F6 filter, an additional charge of $40 will apply. Replacement of activated carbon filters will be considered and charged for separately, because their replacement may be more frequent than once a year.
  3. There is an additional charge for visits outside metropolitan areas. Please call 0800 387 387 for clarification.

The prices herein are effective from 31 October 2007 and are subject to review and change from time to time without notice.